Hemmersbach world wide onsite service software departement

Browser & Mobile Phone

Combine many different tools into one software.

The challenge was to understand the interaction of the tools and to develop new concepts. The concepts were to merge different tools into one software and design a unified interface, with a view to improving the user experience and usability.

My Role: UX/UI Designer

The techniques and tools I use include

  • Workflow Analysis
  • Surveys
  • User Personas
  • UI for customer information center
  • Web and mobile app
  • UI and Usability improvements Android and iOS App
  • UI and Usability improvements Hemmersbach Software
Hemmersbach Logo

Company

With over 4,400 permanent employees in 50 offices worldwide, we provide IT infrastructure services in over 190 countries. Our customers are the leading companies in the IT industry.
 

Hemmersbach empowers IT industry leaders to deliver field services anywhere. As a process expert with more than 20 years of experience, we specialize in global field service delivery, transformation and consolidation.

(Source: hemmersbach.com)
(Source: hemmersbach.com)

Customers include companies such as Hewlett Packard and Lenovo. The core business is in repairs of hardware such as printers worldwide. The company was founded and is headquartered in Nuremberg, Germany.

Software

The field service was coordinated with self-developed tools and adapted to the needs of the company workflow. A total of 4 different tools were used, which were developed in an in-house software department in Nuremberg and Poland.

The software had to be able to take into account the individual requirements of the different contracts and to coordinate the field staff. This included Hemmersbach’s own technicians but also technicians from sub-partners. The different laws of the states and the different requirements for the employees, as well as a van stock and parts management, made the software very complex and extensive.

The workflow of the office staff, like the dispatchers for example, was extremely fast, but had to be trained extensively beforehand.

When I started working at Hemmersbach, the field staff was coordinated with Windows phones, which had to be switched to Android and iOS as soon as possible, since the new devices had already been ordered and Windows Mobile Phones had not developed sufficiently.

Challenge

The Hemmersbach tools were not very intuitive to use and new employees had to be trained intensively. The experienced experts often had problems because the workflow was disrupted by various factors. The challenge was to understand the interaction of the tools and to develop new concepts.

In addition to the complete redevelopment of the field service employee software for Android and iOS, it was first necessary to understand all functions and sort them logically into groups. The roadmap was a comprehensible division of the functions and combining them into one software.

The user interface of the individual components was visually completely different according to the respective time where it was developed. The core of the development was more on functionality than on usability.

When I started at HEMMERSBACH, the UX department had just been established. I was very lucky to be there from the beginning and to witness the development of FIELDCODE. We worked a lot on the user experience with the classic means of analysis, but a first redesign of the UI was also created at that time. I was involved in almost all processes.

My activities also included:

  • Workflow Analysis
  • Surveys
  • User Personas
  • UI for customer information center
  • Web and mobile app
  • UI and Usability improvements Android and iOS App
  • UI and Usability improvements Hemmersbach Software

Tools:

  • Axure RP9
  • GitLab
  • WordPress
  • Invision Studio
  • Photoshop
  • SurveyMonkey

Thank you for reading!

If you liked this, check out my other projects

here on this website

 

Or just write me if you have any questions or just to say hi.

Hemmersbach world wide onsite service
software departement

Browser & Mobile Phone

Combine many different tools into one software.

The challenge was to understand the interaction of the tools and to develop new concepts. The concepts were to merge different tools into one software and design a unified interface, with a view to improving the user experience and usability.

My Role: UX/UI Designer

The techniques and tools I use include

  • Workflow Analysis
  • Surveys
  • User Personas
  • User interface for customer information center
  • Web and mobile app
  • UI and Usability improvements Android and iOS App
  • UI and Usability improvements Hemmersbach Software

Company

With over 4,400 permanent employees in 50 offices worldwide, we provide IT infrastructure services in over 190 countries. Our customers are the leading companies in the IT industry.
 

Hemmersbach empowers IT industry leaders to deliver field services anywhere. As a process expert with more than 20 years of experience, we specialize in global field service delivery, transformation and consolidation.

(Source: hemmersbach.com)
(Source: hemmersbach.com)

Customers include companies such as Hewlett Packard and Lenovo. The core business is in repairs of hardware such as printers worldwide. The company was founded and is headquartered in Nuremberg, Germany.

Software

The field service was coordinated with self-developed tools and adapted to the needs of the company workflow. A total of 4 different tools were used, which were developed in an in-house software department in Nuremberg and Poland.

The software had to be able to take into account the individual requirements of the different contracts and to coordinate the field staff. This included Hemmersbach’s own technicians but also technicians from sub-partners. The different laws of the states and the different requirements for the employees, as well as a van stock and parts management, made the software very complex and extensive.

The workflow of the office staff, like the dispatchers for example, was extremely fast, but had to be trained extensively beforehand.

When I started working at Hemmersbach, the field staff was coordinated with Windows phones, which had to be switched to Android and iOS as soon as possible, since the new devices had already been ordered and Windows Mobile Phones had not developed sufficiently.

Challenge

The Hemmersbach tools were not very intuitive to use and new employees had to be trained intensively. The experienced experts often had problems because the workflow was disrupted by various factors. The challenge was to understand the interaction of the tools and to develop new concepts.

In addition to the complete redevelopment of the field service employee software for Android and iOS, it was first necessary to understand all functions and sort them logically into groups. The roadmap was a comprehensible division of the functions and combining them into one software.

The user interface of the individual components was visually completely different according to the respective time where it was developed. The core of the development was more on functionality than on usability.

When I started at HEMMERSBACH, the UX department had just been established. I was very lucky to be there from the beginning and to witness the development of FIELDCODE. We worked a lot on the user experience with the classic means of analysis, but a first redesign of the UI was also created at that time. I was involved in almost all processes.

Group 390

My activities also included:

  • Workflow Analysis
  • Surveys
  • User Personas
  • UI for customer information center
  • Web and mobile app
  • UI and Usability improvements Android and iOS App
  • UI and Usability improvements Hemmersbach Software

Tools:

  • Axure RP9
  • GitLab
  • WordPress
  • Invision Studio
  • Photoshop
  • SurveyMonkey

Thank you for reading!

If you liked this, check out

my other projects

here on this website.

or just contact me if you have

  questions or just to say hi.

Hemmersbach world wide onsite service software departement

Browser & Mobile Phone

Combine many different tools into one software.

My Role: UX/UI Designer

The techniques and tools I use include

  • Workflow Analysis
  • Surveys
  • User Personas
  • UI for customer information center
  • Web and mobile app
  • UI and Usability improvements Android and iOS App
  • UI and Usability improvements Hemmersbach Software
Hemmersbach Logo

Company

With over 4,400 permanent employees in 50 offices worldwide, we provide IT infrastructure services in over 190 countries. Our customers are the leading companies in the IT industry.
 

Hemmersbach empowers IT industry leaders to deliver field services anywhere. As a process expert with more than 20 years of experience, we specialize in global field service delivery, transformation and consolidation.

(Source: hemmersbach.com)
(Source: hemmersbach.com)

Software

Customers include companies such as Hewlett Packard and Lenovo. The core business is in repairs of hardware such as printers worldwide. The company was founded and is headquartered in Nuremberg, Germany.

The field service was coordinated with self-developed tools and adapted to the needs of the company workflow. A total of 4 different tools were used, which were developed in an in-house software department in Nuremberg and Poland.

The software had to be able to take into account the individual requirements of the different contracts and to coordinate the field staff. This included Hemmersbach’s own technicians but also technicians from sub-partners. The different laws of the states and the different requirements for the employees, as well as a van stock and parts management, made the software very complex and extensive.

The workflow of the office staff, like the dispatchers for example, was extremely fast, but had to be trained extensively beforehand.

When I started working at Hemmersbach, the field staff was coordinated with Windows phones, which had to be switched to Android and iOS as soon as possible, since the new devices had already been ordered and Windows Mobile Phones had not developed sufficiently.

Challenge

The Hemmersbach tools were not very intuitive to use and new employees had to be trained intensively. The experienced experts often had problems because the workflow was disrupted by various factors. The challenge was to understand the interaction of the tools and to develop new concepts.

In addition to the complete redevelopment of the field service employee software for Android and iOS, it was first necessary to understand all functions and sort them logically into groups. The roadmap was a comprehensible division of the functions and combining them into one software.

The user interface of the individual components was visually completely different according to the respective time where it was developed. The core of the development was more on functionality than on usability.

When I started at HEMMERSBACH, the UX department had just been established. I was very lucky to be there from the beginning and to witness the development of FIELDCODE. We worked a lot on the user experience with the classic means of analysis, but a first redesign of the UI was also created at that time. I was involved in almost all processes.

My activities also included:

  • Workflow Analysis
  • Surveys
  • User Personas
  • UI for customer information center
  • Web and mobile app
  • UI and Usability improvements Android and iOS App
  • UI and Usability improvements Hemmersbach Software

Tools:

  • Axure RP9
  • GitLab
  • WordPress
  • Invision Studio
  • Photoshop
  • SurveyMonkey

Thank you for reading!

If you liked this, check out my other projects

here on this website.

or just write me if you have  questions or just to say hi.